For Further Enquiries, Please Contact Us (+60) 18 2277 101
FAQ

 

Q. What are the payment methods available?
  McQwin Industries offers Payment Methods as shown below:-
1. Invoice / Cheque / Offline Bank Transfer

Bank: Malayan Banking Berhad (Maybank)
Bank Account: 5147 2111 7527
Account Name: McQwin Industries Sdn Bhd

After you made the payment, please send us the payment details of:
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
The total amount you have paid:
Your Order No:

You may scan and email us the above info to Email Address: careline@McQwin Industries.com or fax it to us at 03-6140 6333.

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still in pending status.

- Please send an email to our customers' service email at careline@McQwin Industries with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping will not be canceled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR)

Q. How long does the delivery usually takes?
Delivery usually will take about 2 to 3 working days if the stock is available.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to careline@McQwin Industries.com for us to clear your doubts.